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Ellerstead A Travel Agency In Charleston, West Virginia

+1 (304) 346-2140 Mon, Tue, Thu, Fri 9 am to 5:30 pm, Wed to 7 pm Eastern

An empty airport gate lounge photographed square on in flat daylight: rows of plain seats, a plain floor and glass along one side with only sky beyond, with no aircraft, no people and no signage

The lookup on the front page

What the Fare Lookup Does

There is a fare lookup on the front page of this site and this office does not run it. This page sets out who does, what leaves your browser when you press the button, what is refused before anything leaves at all, and why it will not look eleven months ahead.

Who runs it

Not this office. The lookup on the front page hands you to a booking service that is a separate company, answering on a subdomain of this address. Press the button and you are with them.

Who returns the fares
that company, from its own systems
Who takes the booking
that company
Who takes the payment
that company. No card field exists on any page of this site
Whose conditions bind the ticket
theirs, and they are the ones to read before you pay
What this office does in that transaction
nothing. It is not a party to it and cannot alter it afterwards
What this office may receive
a slice of the margin that company already keeps, if a booking follows
What that does to what you are quoted
nothing. The figure is theirs and it reads the same however you arrive at it

On the count this whole sheet is sorted by, using the lookup is one company, dealt with directly. That is the tier where this site tells you plainly that you can usually do it yourself, and the lookup is there because sometimes that is the right answer.

What leaves your browser

One line, and this is the whole of it: the two airport codes you picked, the date out, the date back if you gave one, the cabin, and the head count split into adults in a seat, children in a seat and infants on a lap.

Your name
never sent, because this lookup never asks for it
Where to reply
never sent
Your telephone
never sent
Anything from the enquiry form
never sent. The two are separate and share nothing
What the codes are read from
a file on this domain, read by your own browser
When the first request leaves
when you press the button, and not one keystroke earlier

The list of places is a file served from this address. While you type, your browser reads it and nobody else is told anything. That is why the offers appear instantly and why nothing about a half typed city ever reaches a third party.

What is refused before anything leaves

The button is dark until the script is running, because without it there is no way to fold eight fields into the one line the service reads, and a live button would hand it something meaningless.

A city typed but not taken from the offers
refused. Only a real code from the sheet travels
Both ends the same airport
refused
A date already past
refused
A return dated before the outbound
refused, and the field clears itself when you move the outbound past it
More than nine seated travellers
refused. One lookup carries nine
An infant on a lap with no adult beside it
refused
Anything past eleven months
refused, and the reason is below

Every refusal prints beside the field it is about, not at the bottom of the form, so you are not hunting for it on a telephone.

The eleven months, and why

The line that travels carries a day and a month and no year at all. That is the format the service reads. Push a date past about a year and it comes back as the wrong one, silently, in a year you did not mean, and nothing on either side says so.

Refusing the date is the honest answer to that. Eleven months is the point where the ambiguity begins, so that is where the lookup stops.

What this page is not

It is not a fare table. No figure from any airline is printed anywhere on this site, on this page or any other, because those numbers come back live from the booking service and move without telling anybody here. Anything printed would be out of date by the time you read it.

It is also not the only way to reach one of these trips. If the itinerary needs more than one company to agree, the lookup will not help you, and asking this office is the whole reason it exists.

Where the rest is written down

What is stored about you
privacy, which traces every item from the box it is typed into to the date it is deleted
What this office owes you and what it does not
terms, as a two column register
What a figure contains
prices, split by which company receives which part
What breaks and where
the join