Skip to the content

Ellerstead A Travel Agency In Charleston, West Virginia

+1 (304) 346-2140 Mon, Tue, Thu, Fri 9 am to 5:30 pm, Wed to 7 pm Eastern

A covered stone arcade of plain arches running away from the camera in soft shade, with a worn flagstone floor, empty of people and free of signage

Three companies

Rome and Florence, Eight Nights

Two cities joined by a train you cannot read the timetable for from here. Three companies, three cancellation rules, and one document that puts them in day order with the platform times on it.

The three companies this trip depends on, and what each one owes you
The companyWhat it owes youIts own rule if you cancelWhat happens if it fails
The airlineSeats and bags, out to one city and home from the other, which costs a little more than a return and saves you a wasted dayFare rules. An open jaw fare has its own conditions and they are quoted rather than summarisedRebooking under their conditions; it releases nothing else
The two hotels, held as one arrangementFour nights in each, both walkable from the station, with breakfast where the rate includes itTheir schedules differ from one another. Each is set out on its own in the proposal, since folding two into a single soothing sentence would misrepresent bothRehousing at their own cost
The rail operatorThe seats between the cities, reserved rather than open. The useful trains fill, and an open ticket buys you a place to standReserved seats on the less costly fares are typically not refundable. The rail leg is the second rigid contract after the airfareA cancelled train is re accommodated under their rules, and a strike is force majeure under everybody's

Three contracts, three answers

This is the tier where an agency starts to be worth something, and the reason is arithmetic rather than glamour. Cancel this trip four weeks out and you get three different answers on the same afternoon: the airline says nothing, one hotel says everything, the other says half, the railway says nothing. Somebody has to read all four schedules and give you one figure.

from$1,640per person, two sharing, land only

Split across three companies. What each of them charges, and what none of them charges, is on prices. The figure is confirmed in writing before anything is placed.

What is not here

Meals beyond breakfast. Museum entries, which are inexpensive and better bought for a timed slot yourself, and we will say which ones sell out. Any transfer at either end, because both cities run trains from their airports into the middle.